↑ Top
DOSM Community
Respondent
Public
Tuesday, 26 September 2017|

Client's Charter

DOSM is committed to provide statistical services that are timely, reliable and of integrity by:

  1. Ensuring the statistics are disseminated and available for on-line access simultaneously as specified in the Advanced Release Calendar - ARC.
  2. Ensuring the eStatistik facility is accessible 24 hours daily.
  3. Ensuring data requests are prepared within the specified time frame subject to data availability and complexity of the requests;
  • Published data as in the publications and portal will be prepared within 1 to 2 working days;
  • Unpublished data that has to be extracted and tabulated will be prepared within 3 to 5 working days;
  • Data that requires calculation, compilation and processing will be prepared within 2 to 10 days; or
  • Complex data will be prepared within the period not exceeding 30 working days.

DOSM is always attentive to the relationship with its customers in delivering statistical services and ensure that:

  1. For counter services, customer will be served within 10 minutes of arrival; and
  2. Enquiry, feedback and complaint received will be attended to within 7 working days.

Updated: 30 December 2016

Client's Charter Achievement Report

YEAR MONTH
2017 Jan Feb Mac Apr May Jun Jul Aug Sep Oct Nov Dec Jan - Jul
2016 Jan Feb Mac Apr May Jun Jul Aug Sep Oct Nov Dec Jan - Dec
2015 January to December 2015
2014 January to December 2014
2013 January to December 2013
2012 January to December 2012
2011 January to December 2011
2010 January to December 2010
2009 January to December 2009