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2017, gross output in Real Estate Services sector was RM32.8 bil.
2017, number of workers in Accommodation sector was 139,410 persons
Total revenue for wholesale and retail trade sector was RM1,321.7 billion in 2018

Income of E-Commerce Transactions Surged 30.0 per cent in The First Quarter 2021

Release Date : Tuesday 06, July 2021 1200



E-Commerce Performance

Performance of e-commerce income by establishments accelerated to 22.8 per cent in 2019 to RM675.4 billion as compared to 2017. The e-commerce income from local market segment increased 21.7 per cent to RM591.8 billion. Meanwhile, international market increased 31.9 per cent to RM83.5 billion. E-Commerce income by type of customers via Business to Business (B2B) rose 13.0 per cent to RM449.6 billion, and followed by Business to Consumer (B2C) increased 53.3 per cent to RM194.0 billion. Whilst, Business to Government (B2G) grew 55.7 per cent to RM31.8 billion. 

The e-commerce expenditure recorded an increase of 14.8 per cent to RM301.5 billion. The local market segment increased 15.3 per cent to RM269.6 billion. Meanwhile, international market grew 10.8 per cent to RM31.9 billion. E-Commerce expenditure by type of market via Business to Business (B2B) rose 14.1 per cent to RM277.6 billion, and followed by Business to Consumer (B2C) increased 24.6 per cent to RM14.8 billion. Whereas, Business to Government (B2G) grew 22.6 per cent to RM9.1 billion.

ICT Usage

Subsequently, the internet usage also recorded an increase of 11.9 percentage point to 85.2 per cent, followed by computers, 7.3 percentage point to 86.2 per cent and web presence, 16.1 percentage point to 53.9 per cent. Information & Communication and Financial & Takaful/ Insurance sectors had fully utilised the usage of internet and computer in the business.


New statistics produced in this publication are Short-term Indicator for Income on E-commerce, Usage of Digital Technology and Usage of ICT & E-commerce by Establishment during Movement Control Phases.

Quarterly Performance of E-commerce Income

In 2020, income for e-commerce recorded RM896.4 billion, an increase of 32.7 per cent compared to 2019. On quarterly basis, first quarter 2020 recorded RM195.9 billion and followed by RM216.9 billion in the second quarter. Meanwhile, for the third and fourth quarter 2020, income for e-commerce registered RM238.2 billion and RM245.4 billion, respectively. In the first quarter 2021, income for e-commerce recorded RM254.6 billion with an increase of 30.0 per cent year-on-year.

Usage of ICT & E-commerce by Establishment during Movement Control Phases

There were 38.1 per cent establishments operated during MCO, rose to 92.4 per cent in RMCO. Mean while, 80.6 per cent establishments reported that their e-commerce income remain stabil and increase from the period of MCO to RMCO.


The full publication of Usage of ICT and E-Commerce by Establishment 2020 can be downloaded through  eStatistik Portal.


Data for first quarter 2021 is provisional. The data will be updated and published in the next quarter based on the latest figure.

Released By:

 DrUzir_Mahidin    Dr_Uzir

6 July 2021

Contact person:

Mohd Yusrizal Ab Razak
Public Relation Officer
Strategic Communication and International Division
Department of Statistics, Malaysia
Tel +603-8885 7942
Fax +603-8888 9248
E-mail: yusrizal.razak@dosm.gov.my